Last Updated: January 2016
- Information We Collect and How We Use It
We may store the information you submit to or through the Site, as well as information we collect in connection with your use of the Site.
We use the information to fulfill your requests, maintain the Site's functionality, improve the Site's quality, personalize your experience, track usage of the Site, provide customer support, message you, back up our systems and allow for disaster recovery, enhance the security of the Site, and comply with our applicable legal obligations.
Among the information we collect, please note:
Chat Communications: The information that you communicate to us via the chat feature on the Site will be kept confidential by TTH, but may not be encrypted. You should not submit any personally identifiable information, or specific health-related information, about you or your loved one over our chat feature; and
Site Activity We may store information about your use of the Site, such as your search activity, the pages you view, and the date and time of your visit. We also may store information that your computer or mobile device provides to us in connection with your use of the Site, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.
- To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our Site.
- To help us customize the content, experience, and advertisements provided to you on our Site. For example, when you access a web page, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests.
- To help measure and research the effectiveness of features and offerings, advertisements, and email communications (by determining which emails you open and act upon).
The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on the Site.
Our Site also may use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our Site to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our Site. This helps us measure the effectiveness of our content and other offerings.
- WITH WHOM WE SHARE YOUR INFORMATION
We may share information about you with third parties as follows:
- Service Providers: Some of the services that are offered through the Site may be provided by third-party providers. We also outsource some of TTH's functions to third-party providers, such as technical and customer support, tracking and reporting functions, quality assurance testing, and other services. We may share information from or about you with these third-party providers so that they can perform their services.
- Referral Facility: These are third party recovery facilities to which TTH may initiate a treatment referral. During the referral process (which may include verifying insurance, availability, recovery specialties, etc.) we may be required to share certain information with them. We will only share your information with a facility if you've approved such disclosure in advance.
- Social Media Services: You can choose to access certain third party social media websites and services through our Site. When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
- Acquisition: If we sell all or substantially all of our assets in connection with a change of control transaction, we reserve the right to transfer your information as part of that transaction, subject to applicable laws and regulations.
We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:
- To comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
- In connection with a corporate transaction, such as a divestiture, merger, consolidation, or in the unlikely event of bankruptcy.
- Disclosing Personal Information
We strongly discourage you from including any personal information in the content you post publicly, or any information that can be used to identify or associate you with your comments. Accordingly, users should comply with the security protocol we've established and implemented on the Site, including the use of his/her account user name when posting reviews and materials.
TTH is committed to complying with all federal, state, and local laws, as well as applicable regulations, standards, and guidelines established by government agencies and accepted accrediting organizations. The security, integrity and confidentiality of your information are extremely important to us. TTH has implemented technical, administrative and physical security measures that are designed to protect user information from unauthorized access, disclosure, use and modification. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. Based on the foregoing, we endeavor to provide a secure transmission method for you to send personal information, including:
- Primary personal information (such as name and contact details)
- Identifiers (such as social security numbers, credit card details, website password)
- Specific personal information (such as survey information, racial or ethnic origin, religious beliefs, medical information)
While such secure transmission methods provide reasonable protections against unauthorized access, if you have concerns regarding the transmission of sensitive information (such as contact or medical information), you should consider using non-electronic communication methods.
We have implemented security policies, rules, and technical measures to protect the personal data that we have under our control from:
- # Unauthorized access
- # Improper use or disclosure
- # Unauthorized modification
- # Unlawful destruction or accidental loss
All of our employees and data processors who have access to, and are associated with, the processing of personal information are obliged to respect the confidentiality of our visitors' personal information. In addition to the foregoing, TTH will use reasonable means to protect the privacy of your information sent by e-mail, SMS or other similar means of digital communication. However, because of the risks outlined hereunder, Lighthouse Network cannot guarantee that digital communications will be confidential. Furthermore, TTH will not be liable in the event that you or anyone else inappropriately uses your e-mail. Based on the foregoing, TTH will not be liable for improper disclosure of your information that is not caused by our intentional misconduct.
The Site is intended for general audiences and is not directed to children under 18. We do not knowingly collect personal information from users under 18. If you become aware that a user under the age of 18 has provided us with personal information without parental consent, please contact us. If we become aware that a user under the age of 18 has provided us with personal information without parental consent, we will take steps to remove such information from our systems.
- External Links
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
- California Privacy Rights
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the address provided below in the "How you can contact us" section.
- How You Can Contact Us